Best Vets in Annfield Plain – Complete Local Guide

Ashfield Veterinary Surgery, located in Annfield Plain, Durham, is part of the CVS Group plc and functions as a veterinary nurse training facility. The clinic holds a 4.4-star rating based on 363 Google reviews, suggesting a generally positive reputation, although there is some variance in individual feedback. The clinic has received mixed reviews from customers, highlighting both positive and negative experiences. On the positive side, Jane Gray commends the team, particularly Lynn, for their exceptional service and friendly demeanor, rating the clinic five stars. Similarly, Sarah Scott praises the clinic for its excellent care, competitive pricing, and the dignified handling of deceased animals, also awarding five stars. Conversely, there are notable adverse experiences shared by other reviewers. JACK rated the clinic one star, expressing dissatisfaction after an elderly cat passed away shortly after a visit, feeling the vet showed a lack of empathy and failed to identify the cat's critical condition. Terry Cooper, who rated the clinic two stars, recounted a frustrating experience involving unfulfilled promises of keepsakes after a pet's passing. Another one-star review by Zan Vito describes a tragic incident where a cat was sent home without necessary tests, resulting in its untimely death, which the reviewer attributes to negligence. Though Ashfield Veterinary Surgery has garnered a generally favorable rating with over 360 reviews, the negative experiences underscore the need for consistent communication and empathy in veterinary care. Potential clients might consider these diverse experiences when choosing a veterinary provider while recognizing the positive feedback about the staff's friendliness and pricing.

Ashfield Veterinary Surgery, located in Annfield Plain, Durham, is a part of CVS Group plc and serves as a veterinary nurse training facility. The clinic has garnered an overall rating of 4.4 stars from 363 reviews on Google Maps, reflecting a generally positive perception among its clientele. However, recent written reviews present a mixed picture of the clinic's service quality. Positive feedback highlights the dedication and friendliness of the staff. Jane Gray, a satisfied customer, praises Lynn and the team for their exceptional service, noting their cheerful demeanor and willingness to go above and beyond for their clients. Similarly, Sarah Scott commends the clinic for being well-priced compared to other local options and recalls positive experiences with the staff's professionalism and empathy, even during challenging times like the COVID-19 pandemic. Conversely, there are critical reviews that raise concerns about the clinic's responsiveness and care. A review by JACK recounts a distressing experience where a lack of empathy and communication from the staff led to a tragic outcome for his mother’s cat. Terry Cooper expresses frustration over the clinic's failure to deliver promised mementos of a beloved pet, resulting in disappointment and a decision to seek services elsewhere. Zan Vito shares a heart-wrenching account of perceived negligence that resulted in the loss of a pet, urging caution for other pet owners. In summary, while Ashfield Veterinary Surgery has a solid reputation based on its overall rating and positive reviews from longstanding clients, recent negative feedback suggests areas for improvement in communication and responsiveness during critical situations.