Paul Jarman Veterinary Practice Ltd, located in Feltwell, Thetford, holds an impressive overall rating of 4.8 stars based on 181 Google reviews, suggesting a strong reputation in the community. The clinic is particularly noted for its veterinary nurse training facility, highlighting its commitment to professional development within the industry.

Customer feedback showcases a predominantly positive sentiment. Many reviewers emphasize the practice’s professionalism, care, and compassion, such as ISB Plastering Norwich & Norfolk, who expressed gratitude for the clinic's support in an emergency involving a pet. Similarly, long-time client Kim Hunn praises the friendly staff and highlights Jeremy, a vet at the practice, for his outstanding care and sound advice. Additionally, Penny Sutton commends the practice for their compassionate handling of her elderly dog's serious condition and the clarity provided during a difficult decision-making process.

Despite the overwhelmingly positive feedback, there have been rare instances of dissatisfaction. Jemma Benton reported a lack of empathy when seeking assistance for her elderly dog, indicating that, while the practice is highly rated, there may be isolated areas for improvement in customer interaction during sensitive situations.

In terms of pricing, Kim Hunn mentions the practice's monthly vet plan, stating it is more economical than comparable services like vets4pets, which may be a consideration for cost-conscious pet owners.

Overall, Paul Jarman Veterinary Practice Ltd is highly regarded for its professional service and compassionate care, though it may benefit from ensuring consistent empathy in all client interactions.