White Oak Vets, located in Peterlee, is a veterinary clinic with a Google Maps rating of 4.3 stars based on 178 reviews. This suggests a generally positive reputation, though feedback is somewhat mixed. The clinic has received praise for its compassionate and understanding staff, particularly in providing end-of-life care, as highlighted by a reviewer who appreciated the peaceful experience provided for her pet's final moments.

However, there are critical reviews that point to issues with pricing and customer service. One reviewer expressed dissatisfaction over a costly procedure involving the removal of a lump and subsequent charges, indicating a lack of transparency in pricing. Another reviewer recounted an instance where their pet's potential hip dysplasia treatment was quoted at a significantly higher price compared to other local vets, raising concerns about potential overcharging. These experiences have led some customers to feel undervalued and financially burdened, despite the clinic's caring demeanor.

A particular staff member, Charlotte, is noted for her exceptional care and ability to create a calm environment for pets, which has garnered loyalty from some clients. Nonetheless, the criticisms, particularly regarding financial transparency and responsiveness, suggest room for improvement. It's advisable for potential clients to inquire about clear pricing and explore multiple options for veterinary care to ensure they receive fair treatment. Overall, while White Oak Vets has strengths in its compassionate staff, the mixed reviews indicate a need for better communication and pricing practices to enhance customer satisfaction.